Service Excellence

Service Excellence is Palm Shores’ pledge to provide exceptional customer service to our patients, our referral sources, our employees, and our payers. All Palm Shores employees receive training devoted to delivering world class service. Adherence to Service Excellence principles are part of each employee’s annual performance evaluation.

Palm Shores Service Excellence Program encourages all employees to go “above and beyond” their daily duties. It applies to all employees, from physicians to housekeepers, from the CEO to the intern. At Palm Shores Behavioral Health Center, we see every individual patient, every family member, every mental health provider, every case manager, and all of our co-workers as customers. As an organization, we promote a culture that acknowledges strong performance in customer service.