Palm Shores Behavioral Health Center Receives the Wellcare Quality Award
Palm Shores Behavioral Health Center received the 2017 Wellcare Quality Award on August 9, 2018. Dr. Abid, Medical Director for Wellcare Health Plans, Inc., presented the award to Bill Jordan, CEO and Dr. Jaime Barker, Medical Director both of Palm Shores Behavioral Health Center.
The criteria for the award was based on medical records documentation, the relationship between the clinical staff of both organizations, readmission rates and an onsite audit by Wellcare. In a correspondence from Wellcare, it was stated that during the audit; “…one of the members from our quality staff visited your facility for an audit and saw how your facility operates first hand and said it is clear that the quality of care is communicated and modeled from the top down.” Wellcare also recognized Becky McDonough, Clinical Director at Palm Shores, as a major asset with treatment planning and reviewing.
Wellcare also praised Palm Shores stating “… that it is very apparent that you all are providing outstanding care to a vulnerable and challenging population of Wellcare members.”